TERMS & CONDITIONS
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1. GENERAL
thecorecompany.in, an internet-based e-commerce platform (hereinafter referred to as the “Website”) is owned and operated by I’M Healthcare Pvt. Ltd. (hereinafter referred to as the “Company”, “We”, “Our” or “Us”), having its registered office at:
Plot No. 46, Industrial Area, Phase-2, Chandigarh – 160002, India, Near Passport Office.
Use of the Website is offered to you, subject to your acceptance of all the terms, conditions and notices contained in these Terms & Conditions, including applicable policies which are incorporated herein by reference, along with any amendments or modifications made by the Company from time to time and posted on the Website.
For the purpose of these Terms & Conditions, “You”, “Your” or “User” shall mean any natural person who accesses, browses, registers on or purchases Products through the Website.
The Company shall not be required to individually notify you of any changes made to these Terms & Conditions. Revised Terms & Conditions shall be made available on the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website following any changes shall constitute your acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
By:
(i) using this Website or any facility or service provided through the Website; or
(ii) merely browsing the Website,
you agree that you have read, understood and agreed to be bound by these Terms & Conditions, the Privacy Policy, Cancellation and Refund Policy, Shipping Policy, Cookie Policy and such other rules, guidelines and policies applicable to the Website.
The Website is primarily intended for Users located in India. Any User accessing the Website from outside India does so at their own discretion and is responsible for compliance with applicable local laws.
2. PRODUCTS AND SERVICES
The Website is an e-commerce platform through which Users may browse and purchase wellness, nutraceutical, food and related Products offered by the Company under The Core Company brand.
The sale and purchase of Products through the Website shall be governed by these Terms & Conditions and the applicable policies published on the Website.
The Company reserves the right to modify, discontinue or update any Product, Product description, formulation, packaging, availability, pricing, promotion or other Website content at any time, subject to applicable law.
Any reference to Products being “offered for sale” on the Website shall be construed as an invitation to offer. The placing of an order by you constitutes your offer to purchase the selected Products.
The Company reserves the right to accept or reject any order in accordance with these Terms and applicable law.
You are responsible for ensuring that the information submitted by you is accurate, complete and current.
The Company does not guarantee that the Website or its Services will always be uninterrupted, timely, secure or error-free.
3. ELIGIBILITY OF USE
Use of the Website is available only to persons who are legally capable of entering into a binding contract under applicable Indian law.
By using the Website, you represent that:
You are legally competent to enter into a binding contract;
The information provided by you is accurate and complete;
You are not prohibited from using the Website under applicable law; and
You will use the Website only for lawful purposes.
If you are under eighteen (18) years of age, you may use the Website only under the supervision and with the involvement of your parent or legal guardian, where permitted by applicable law.
The Company reserves the right to refuse access to the Website or terminate an account if it reasonably believes that a User does not satisfy the eligibility requirements or has violated these Terms.
4. USER ACCOUNT, PASSWORD AND SECURITY
The Website may allow Users to browse and purchase Products without creating an account. Certain features may require registration.
Where an account is created, you are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.
You agree to:
(a) provide true, accurate, current and complete information;
(b) maintain and promptly update your information;
(c) keep your account credentials confidential;
(d) immediately notify the Company if you become aware of unauthorised access to your account; and
(e) log out of your account after each session where applicable.
The Company shall not be responsible for losses arising from your failure to maintain the confidentiality of your account credentials.
You shall not use another person's account or credentials without their authorisation.
The Company reserves the right to suspend or terminate an account where information provided is inaccurate, incomplete, misleading or where the account is used in violation of these Terms.
5. PRICING INFORMATION AND PAYMENT
The Company endeavours to ensure that Product prices displayed on the Website are accurate and up to date.
All prices are displayed in Indian Rupees unless otherwise specified.
Applicable taxes, shipping charges, discounts and other charges, where applicable, will be displayed during the purchase process.
Prices and offers may change from time to time.
The Company reserves the right to correct pricing, description or other errors. Where an order has been placed based on an obvious pricing or technical error, the Company may cancel the order and provide an appropriate refund where payment has already been received, subject to applicable law.
Payment methods available on the Website may include credit/debit cards, UPI, net banking, wallets or Cash on Delivery, depending on availability.
Payments may be processed through third-party payment service providers.
By placing an order, you confirm that you are authorised to use the payment method selected by you.
The Company shall not be responsible for delays, failures or errors caused solely by banks, payment gateways or other third-party payment providers.
6. ORDER PLACEMENT AND ACCEPTANCE
When you place an order through the Website, you are making an offer to purchase the Products selected by you.
The order confirmation sent to you acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
An order may be rejected or cancelled for reasons including:
Product unavailability;
Incorrect pricing or Product information;
Incorrect or incomplete delivery information;
Payment-related issues;
Suspected fraud or misuse;
Unusual or bulk ordering activity;
Delivery limitations;
Technical errors; or
Other circumstances permitted under applicable law.
If an order is cancelled after payment has been received, an eligible refund will be processed in accordance with the Cancellation and Refund Policy.
7. DELIVERY AND SHIPPING
The Company will make reasonable efforts to deliver Products to the address provided by you at the time of placing the order.
Delivery timelines displayed on the Website are estimates and may vary based on location, logistics availability, weather conditions, public holidays, unforeseen circumstances and other factors beyond the Company's reasonable control.
You are responsible for ensuring that your delivery address, contact number and other delivery information are accurate.
The Company shall not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by you.
For further information, please refer to our Shipping Policy.
8. CANCELLATION, RETURNS, REPLACEMENTS AND REFUNDS
Cancellation, replacement and refund requests are governed by the Company's Cancellation and Refund Policy published on the Website.
As the Products sold through the Website may include consumable wellness and nutraceutical Products, general returns may not be accepted.
Eligible replacement requests may be considered for circumstances including:
Wrong Product delivered;
Missing Product;
Damaged Product; or
Expired Product.
Any applicable request must be raised within the timeline specified in the Cancellation and Refund Policy.
Nothing in these Terms & Conditions or the Cancellation and Refund Policy is intended to restrict any rights or remedies available to consumers under applicable law.
9. WELLNESS AND PRODUCT DISCLAIMER
The Products available through the Website are intended to support general wellness and nutritional needs.
Information provided on the Website, including Product descriptions, wellness information, articles, recommendations and personalised Product suggestions, is intended for general informational purposes only.
Such information should not be considered medical advice, diagnosis or treatment.
The wellness quiz or personalised recommendation experience, where available, is intended to help Users discover Products based on information voluntarily provided by them. It does not constitute a medical diagnosis or treatment recommendation.
You should consult an appropriately qualified healthcare professional before using a Product if you:
Have an existing medical condition;
Are taking medication;
Are pregnant or breastfeeding;
Have known allergies or sensitivities; or
Have any concerns about using a particular Product or ingredient.
You should always read and follow the Product label, directions for use, storage instructions, warnings and other information provided with the Product.
10. USER OBLIGATIONS
Subject to your compliance with these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable privilege to access and use the Website for lawful personal purposes.
You agree to use the Website only in accordance with:
(a) these Terms & Conditions;
(b) applicable laws and regulations; and
(c) generally accepted standards of responsible online conduct.
You agree not to:
Use the Website for any unlawful purpose;
Impersonate another person or entity;
Provide false or misleading information;
Create multiple accounts for fraudulent purposes;
Place fraudulent or abusive orders;
Attempt to gain unauthorised access to the Website or its systems;
Interfere with the operation or security of the Website;
Upload or transmit viruses, malware or other harmful code;
Use automated systems, bots, spiders or scraping tools to access or copy Website content without written permission;
Reverse engineer or attempt to extract source code from the Website;
Copy, reproduce, distribute or commercially exploit Website content without permission;
Collect information about other Users without authorisation;
Use another User's account or credentials;
Attempt to circumvent security or authentication measures;
Upload unlawful, defamatory, obscene, threatening or infringing content; or
Violate any applicable law or these Terms.
11. USER-GENERATED CONTENT
Where the Website allows Users to submit reviews, feedback, photographs, testimonials, comments or other content, you are responsible for the content submitted by you.
You agree that any content submitted by you shall:
Be truthful to the best of your knowledge;
Not be unlawful, defamatory, obscene, abusive or threatening;
Not infringe the intellectual property, privacy or other rights of another person;
Not contain malicious software; and
Not falsely represent your affiliation with another person or organisation.
By submitting content, you grant the Company a non-exclusive, royalty-free right to use, reproduce, publish, display and distribute such content for legitimate business and marketing purposes, subject to applicable law.
The Company reserves the right to remove or refuse to publish any content that violates these Terms or applicable law.
12. USE OF MATERIALS
Unless otherwise stated, all materials available on the Website are provided for personal and informational use.
You may view Website content for personal use, but you may not:
Modify or alter the content;
Reproduce or redistribute it for commercial purposes;
Sell, license or commercially exploit it;
Remove copyright, trademark or proprietary notices; or
Use the content to create derivative commercial works without written permission.
The design, layout, look and feel of the Website may be protected by intellectual property rights and may not be copied or imitated without prior written permission.
13. INTELLECTUAL PROPERTY RIGHTS
The Website, including its content, design, layout, graphics, photographs, illustrations, product descriptions, text, logos, trademarks, icons, videos, software, databases and other materials (collectively, the “Content”) is owned by or licensed to I’M Healthcare Pvt. Ltd. and/or its respective third-party owners.
The Core Company name, logos, trademarks, product names, visual identity and other brand elements are protected by applicable intellectual property laws.
You shall not use, reproduce, modify, distribute, publish, transmit or commercially exploit any Content or trademarks without prior written authorisation from the Company or the relevant rights holder.
14. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party websites, applications, payment gateways, logistics services, social media platforms or other resources.
Such third-party services are not controlled by the Company.
The Company is not responsible for the content, availability, privacy practices, security or terms of third-party websites or services.
Your use of such third-party services may be subject to their respective terms and policies.
15. COMMUNICATIONS
By placing an order or providing your contact information, you agree that the Company may contact you through email, SMS, telephone, WhatsApp or other available communication channels for transactional purposes, including:
Order confirmation;
Payment confirmation;
Order processing;
Delivery updates;
Cancellation updates;
Refund notifications;
Customer support;
Product-related service communications; and
Other communications necessary to fulfil your transaction.
Where permitted by applicable law and subject to your preferences or consent, we may also send promotional and marketing communications.
You may opt out of promotional communications using the unsubscribe mechanism provided in the relevant communication or by contacting us.
16. DISCLAIMER OF WARRANTIES AND LIABILITIES
To the maximum extent permitted by applicable law, the Website and its Content are provided on an “as is” and “as available” basis.
The Company does not guarantee that:
(i) the Website will always be available or uninterrupted;
(ii) the Website will be completely secure or error-free;
(iii) information available on the Website will always be complete, current or accurate;
(iv) any particular Product or Service will meet your individual expectations; or
(v) technical errors or defects will always be corrected immediately.
The Company makes reasonable efforts to ensure that Product descriptions and other information displayed on the Website are accurate.
However, minor variations may occur between online images, descriptions and the actual Product or packaging.
Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, representatives and service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Website.
The Company shall not be responsible for loss or damage arising from circumstances beyond its reasonable control, including technical failures, internet disruptions, payment gateway failures, logistics disruptions, natural events, governmental restrictions or other force majeure circumstances.
Nothing in these Terms shall limit a consumer's statutory rights or remedies under applicable law.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless I’M Healthcare Pvt. Ltd., its affiliates, officers, employees, representatives and service providers against claims, losses, liabilities, damages, costs and expenses arising from:
(a) your violation of these Terms;
(b) your unlawful use of the Website;
(c) your violation of applicable law;
(d) infringement of third-party intellectual property or other rights; or
(e) information or content submitted by you that gives rise to a third-party claim.
19. VIOLATION OF THE TERMS
The Company reserves the right to suspend, restrict or terminate your access to the Website if it reasonably determines that you have violated these Terms, applicable policies or applicable law.
The Company may also take appropriate legal action where necessary.
In the event of a violation, the Company may, subject to applicable law:
Suspend or terminate your account;
Cancel pending orders;
Restrict future purchases;
Remove User-generated content; or
Take other appropriate action.
20. TERMINATION
These Terms shall remain effective until terminated by you or the Company.
You may discontinue use of the Website at any time.
The Company may suspend or terminate your access to the Website where:
You breach these Terms;
You violate applicable law;
Your account or activity is suspected to involve fraud or misuse;
Continued provision of the Website becomes unlawful or commercially impractical; or
The Company discontinues the Website or any material part of its services.
Termination shall not affect rights or obligations that accrued before termination.
Provisions that by their nature are intended to survive termination, including intellectual property, disclaimers, limitation of liability, indemnification and governing law, shall continue to apply.
21. GOVERNING LAW AND JURISDICTION
These Terms & Conditions and all transactions conducted through the Website shall be governed by the laws of India.
Subject to applicable consumer protection laws, disputes arising from or relating to these Terms, the Website or transactions conducted through the Website shall be subject to the jurisdiction of the competent courts in Chandigarh, India.
Nothing in this clause shall prevent a consumer from exercising any statutory rights available under applicable consumer protection laws.
22. REPORT ABUSE
If you become aware of any misuse of the Website, fraudulent activity, violation of these Terms, objectionable content or other unlawful activity, please report the same to us using the contact details provided below.
We may investigate reports and take appropriate action where necessary.
23. PRIVACY POLICY
The Company's collection, use, storage, processing and disclosure of Personal Information is governed by our Privacy Policy.
By using the Website, you acknowledge that you have read and understood the Privacy Policy and agree to the practices described therein, subject to applicable law.
24. GENERAL PROVISIONS
Notice
Notices from the Company may be provided through email, SMS, WhatsApp, notifications or general notices displayed on the Website.
Any notice or communication to the Company should be sent using the contact details provided below.
Assignment
You may not assign or transfer your rights or obligations under these Terms to any third party without the prior written consent of the Company.
The Company may assign or transfer its rights and obligations under these Terms to an affiliate, successor or third party in connection with a merger, acquisition, restructuring, sale of assets or other business transaction, subject to applicable law.
Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the extent necessary, without affecting the validity and enforceability of the remaining provisions.
Waiver
Any failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or the Company's right to enforce it in the future.
25. GRIEVANCE REDRESSAL MECHANISM
For any order-related issue, Product-related concern, complaint or other query, you may first contact us through the customer support channels provided below.
We shall endeavour to resolve complaints and concerns within the timelines prescribed under applicable law.
Contact Details
I’M Healthcare Pvt. Ltd.
Registered Office:
Plot No. 46, Industrial Area, Phase-2,
Chandigarh – 160002, India
Near Passport Office
Domestic Sales
Email: sales@imhealthcare.in
International Enquiries
Email: Global@imhealthcare.in
General Enquiries
Phone: +91-172-4056827 / 28 / 30 / 39
Mobile: +91-9781360014
Email: info@imhealthcare.in
For order-related complaints, please provide your Order ID, registered mobile number and relevant details so that we can assist you efficiently.
OVERVIEW
This Website is operated by I’M Healthcare Pvt. Ltd.
Throughout the Website, the terms “we”, “us” and “our” refer to I’M Healthcare Pvt. Ltd. The Core Company is the consumer-facing brand through which wellness and nutraceutical Products are offered to Users through the Website.
By visiting the Website and/or purchasing Products from us, you agree to be bound by these Terms & Conditions and the applicable Privacy Policy, Cancellation and Refund Policy, Shipping Policy, Cookie Policy and any other policies made available on the Website.
Please read these Terms carefully before accessing, browsing or using any part of the Website or purchasing Products.
By accessing or using the Website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.