CANCELLATION AND REFUND POLICY
Last Updated: 13 August 2026
At The Core Company, we aim to make your shopping experience simple and convenient. This Cancellation and Refund Policy explains when and how you can cancel an order, request a refund or request a replacement for eligible orders purchased through thecorecompany.in.
The Website is operated by I’M Healthcare Pvt. Ltd.
1. HOW CAN I CANCEL MY ORDER?
You can request cancellation of your order through the available order-management options on the Website.
Cancellation of an order can be requested before the order is delivered.
Where cancellation is applicable, a cancellation option will be displayed against the relevant order.
You may select the cancellation option and follow the instructions provided on the Website.
Cancellation may not be possible once the order has been delivered.
Cancellation requests are subject to the status of the order at the time the request is made.
For Prepaid Orders
1. If the order is in “Confirmed” status:
If the cancellation request is successfully accepted, the refund will be initiated to the original source of payment.
2. For orders that are processed but have not yet been delivered:
If cancellation is successfully accepted, the refund will be initiated to the original source of payment.
3. For orders that have already been shipped or are in transit:
If the order has been shipped or is in transit, cancellation may require us to communicate with our logistics partner to initiate a return-to-origin process.
Refunds for such orders will be initiated after the cancellation/return process is successfully initiated or the product is received back by us, as applicable.
If the order is delivered before the cancellation or return process can be completed, the order will be treated as delivered and will not be eligible for cancellation.
2. HOW WILL I KNOW ABOUT THE STATUS OF MY CANCELLATION OR REFUND?
Once your cancellation request is successfully processed, you may receive a confirmation through the contact details provided by you, including email, SMS or WhatsApp, where applicable.
Once a refund has been initiated, we may provide you with the relevant refund reference or transaction details.
Refunds to the original source of payment may take approximately 5–7 business days after initiation, depending on the payment gateway, bank, card issuer or other financial institution.
The actual time taken for the refund to reflect in your account may vary and is outside our direct control.
3. CAN I RETURN MY ORDER?
As our Products are consumable wellness products, we generally do not accept returns of Products that have been correctly delivered and are in good condition.
However, in the following rare and unfortunate circumstances, we will be happy to provide a replacement for the affected Product, subject to verification:
Wrong product delivered
Product missing from the order
Damaged product delivered
Expired product delivered
Replacement requests must be raised within 7 days from the date of delivery.
4. HOW CAN I RAISE A REPLACEMENT REQUEST?
You can contact our customer support team using the details provided below.
Please provide:
Order ID
Name and contact details
Details of the issue
Photographs or videos of the product and packaging, where applicable
Product/batch details, where relevant
Our customer support team may request additional information or documentation to verify the issue before processing the replacement.
Once the replacement request is approved, we will communicate the next steps to you.
A replacement may be provided for the affected Product depending on availability.
If the same Product is unavailable, we may provide an appropriate alternative resolution, including a refund, subject to applicable circumstances and law.
5. PRODUCTS NOT ELIGIBLE FOR RETURN OR REPLACEMENT
Replacement requests will generally not be accepted where:
The Product has been correctly delivered and is in good condition;
The Product has been opened or consumed, except where there is a genuine quality or product-related issue;
The Product has been damaged after delivery due to improper handling or storage;
The Product has been stored contrary to the storage instructions provided on the packaging;
The request is based solely on a change of mind or preference;
The request is raised after the applicable replacement period; or
The issue cannot reasonably be attributed to the delivery, product condition or fulfilment of the order.
Nothing in this Policy is intended to limit any rights or remedies available to consumers under applicable law.
6. REFUNDS
Where a refund is approved, it will generally be processed to the original source of payment used for the order.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway or other financial institution.
We will initiate an eligible refund after the applicable cancellation, verification or return process has been completed.
Cash on Delivery Orders
For eligible Cash on Delivery orders, where a refund is approved, we may request valid bank account or other payment details necessary to process the refund.
We will not request sensitive payment credentials such as your ATM PIN, card PIN or banking password.
7. SHIPPING CHARGES AND REFUNDS
Where a refund is approved due to a wrong, damaged, missing or expired Product attributable to us, the applicable refund will be processed in accordance with the circumstances of the order.
Where a cancellation is requested by the customer for reasons unrelated to an issue with the Product, any applicable shipping or other charges may be treated in accordance with the order terms displayed at checkout, subject to applicable law.
8. PROMOTIONAL ORDERS AND DISCOUNTS
If an order was placed using a promotional code, discount, bundle offer or other promotional benefit, the refund amount may be calculated based on the actual amount paid for the affected Product and the applicable terms of the promotion.
Promotional benefits may not be reinstated following cancellation, refund or replacement unless specifically communicated by us.
9. REFUND DELAYS
In certain cases, refunds may be delayed due to technical issues, payment gateway processing, banking networks or other circumstances outside our reasonable control.
If a refund has been confirmed as initiated by us but has not been received within the expected timeline, please contact us with your Order ID and refund reference details.
We will coordinate with the relevant payment partner or financial institution to investigate the status.
10. FAILED REFUND TRANSACTIONS
In rare cases, a refund may fail due to an issue with the payment gateway, banking network or the original payment method.
If this occurs, please contact our customer support team.
We may investigate the transaction and, where appropriate, provide an alternative method or link through which the eligible refund can be claimed.
We will never ask you to share your card PIN, UPI PIN, CVV, password or other confidential banking credentials to process a refund.
11. FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to investigate refund, cancellation and replacement requests.
Repeated, fraudulent or abusive claims may be subject to further verification and may be declined where permitted by applicable law.
This does not affect any legitimate consumer rights available under applicable law.
12. CONTACT US
If you have any questions regarding our Cancellation and Refund Policy, cancellation request, refund or replacement, please contact us:
I’M Healthcare Pvt. Ltd.
Registered Office:
Plot No. 46, Industrial Area, Phase-2,
Chandigarh – 160002, India
Near Passport Office
Domestic Sales
Email: sales@imhealthcare.in
International Enquiries
Email: Global@imhealthcare.in
General Enquiries
Phone: +91-172-4056827 / 28 / 30 / 39
Mobile: +91-9781360014
Email: info@imhealthcare.in
Please keep your Order ID available when contacting us regarding a cancellation, refund or replacement request.
13. POLICY CHANGES
We reserve the right to update or modify this Cancellation and Refund Policy from time to time.
Any changes will be published on this page with the revised “Last Updated” date.
Your continued use of the Website following such changes will be subject to the updated Policy, to the extent permitted by applicable law.